Refund policy

Last updated: November 3, 2026

30-day returns

You may request a return and hand the item to a carrier within 30 calendar days after that item is delivered. To qualify for an ordinary return, the item must be unworn, unwashed and in new condition, with its original tags intact. Please provide your order number or other proof of purchase. We do not designate any current items as Final Sale.

Start a return

Email info@newworldfashioncy.com or call +1 (510) 261-8738 before shipping your return. We will provide the return instructions. The receiving address is New World Fashion, 1254 23rd Ave, Oakland, CA 94606, United States. If our response delays your ability to return on time, contact us so we can reasonably accommodate the delay.

Return postage and fees

For an ordinary voluntary return, you buy your own tracked return shipping label and pay the return postage. We do not charge a restocking or return processing fee and do not deduct an additional label fee. We do not deduct the original outbound shipping cost from a free-shipping order.

Damaged, defective or incorrect items

Contact us promptly with your order number and photos of the problem. We will investigate and arrange an appropriate refund or replacement. We cover necessary return postage for confirmed damage, defects or an incorrect item by providing a prepaid label or reimbursing agreed, documented reasonable postage. Ordinary voluntary-return restrictions do not limit rights that apply to these problems.

Refunds

Within 5 business days after we receive your return, we inspect it and initiate the eligible refund to the original payment method. The refund covers the amount paid for the returned goods and applicable taxes. Payment-provider and bank posting times vary; contact us if you need help locating an issued refund. Any shipping charge actually paid for an ordinary voluntary return is not refunded unless applicable rights require it; free-shipping orders are not charged a retroactive shipping fee.

Exchanges and cancellations

We do not process direct size or color exchanges. Return an eligible item for a refund and place a new order for the replacement. For a cancellation or change before dispatch, contact us as soon as possible; we will confirm whether we can accommodate it. There is no automatic 15-minute cancellation cutoff. If the order has already shipped, follow the return process.

This policy does not limit mandatory consumer rights.